- eBay, eBay Account & Seller Management
- 18 min read
Slayva eCommerce blog
eBay
Unlock the full potential of eBay with expert tips on SEO, listing optimization, and dropshipping strategies. Discover how to boost your sales and navigate the dynamic world of online auctions and fixed-price listings.
eBay sellers
Guides, tools and help for eBay sellers
Most eBay problems show up first as a number: a defect rate creeping towards 2%, a fall in impressions, a fee that eats the margin. The guides below explain each one from the accounts we run. When the problem is already a notice, a removed listing or a suspension, start from the problem pages instead.
Start from the problem
Common eBay seller problems
Account suspended (MC999)
What the notice means and the one appeal that gets read.
See the solutionAccount restricted (MC011)
Selling limited while eBay asks for documents.
See the solutionBelow Standard or defects rising
Defects and cases against the 20th-of-month evaluation.
See the solutionListings removed by a VeRO notice
Who reported you and what to say to them.
See the solutionNegative feedback
What eBay removes, and what to do with the rest.
See the solutionSales dropped suddenly
Traffic, conversion or account health: which one moved.
See the solutionGuides
eBay guides
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How to Run eBay Promotions With Markdown Manager, Order Discounts, and Coupons
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How to Track eBay Profit and Expenses Properly
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How to Create eBay Multi-Variation Listings Correctly
- eBay, eBay Policies & Seller Protection
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How to Cancel an eBay Order Without Getting a Defect
- eBay, eBay Seller Tools
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How to Read the eBay Seller Hub Traffic Report
eBay services
When you want it handled
eBay Suspension & Restriction Recovery
Diagnosis, evidence and one structured appeal for MC999 and MC011 cases.
See the serviceeBay Defect Removal & Account Health
Defects appealed where eBay allows it, and the causes fixed.
See the serviceeBay Account Management
Listings, pricing, orders, cases and feedback run as a monthly operation.
See the serviceProof
eBay accounts we run
Seller Hub dashboards and eBay messages from client accounts.
- AU $51,737.91, last 31 days
- AU $11,301.83, last 7 days
- AU $1,261.73 in one day
- Restriction removed
- Documents submitted once
- Listings restored
- 6 removals approved
- Late shipment defects
- Seller level protected
FAQ
Questions sellers ask
Where should a new eBay seller start?
With the account set up correctly, as a business account where you sell as one, with clear policies, and with a few listings priced after fees. Our beginner guides and the eBay Fee Calculator cover the numbers; the account setup service covers the rest if you would rather it was done for you.
My eBay account is suspended. Which page should I read first?
The solution page for the notice you received: MC999 for an indefinite suspension, MC011 for a restriction. Each explains what the code means and what to do in the first 48 hours, before any appeal is sent.
How often does eBay evaluate seller performance?
On the 20th of each month, over the last three months if you had more than 400 transactions, otherwise the last 12 months. The eBay Seller Level Calculator shows where your numbers stand against each limit.
Can Slayva manage my eBay account for me?
Yes. Full account management covers listings, pricing, orders, cases, returns, feedback and account health, with monthly reporting. A free audit comes first, so you see what we would change before you decide.
eBay account in trouble, or just not growing?
Send the account. We reply within 24 hours with what is wrong and what we would do first.