Deduction triage
Each deduction classed as appeal, fix or accept, with the reason.
TikTok Shop account recovery & compliance
TikTok Shop account recovery: stop the rating falling, reverse what can be reversed
Every Account Health deduction triaged, appeals filed with evidence inside the window, and the dispatch, listing and content fixes that stop new ones.
Triage within 24 hoursAppeals only with evidenceNo contract
Account health, TikTok ShopRecovering
Account Health RatingHealthy band 200–1,000
214
Deductions appealedWith evidence
4 / 6
On-time dispatchLast 30 days
97%
Listings passing reviewAfter clean-up
100%
Illustrative example, not client data
Deduction triage
Appeal, fix or accept
Appeal, fix or accept
Creator pushes
Planned against dispatch
Planned against dispatch
If you sell on TikTok Shop, you know these
How shops lose their rating
Late dispatch after a spike
A creator video or LIVE brings more orders than the shop can ship in time.
Seller cancellations
Out-of-stock orders cancelled, each one a deduction.
Listing violations
Prohibited products, misleading claims or IP issues flagged in review.
Creator content violations
Claims made in affiliate videos for your products.
Appeal windows missed
Deductions that could have been reversed, left until the window closed.
Restrictions biting
Campaign access, listing rights or payouts limited as the score falls.
What we do
Triage, appeal, fix, monitor
We read every deduction in Seller Center and sort it: appealable with evidence, appealable without enough evidence, or valid. The first group is appealed straight away, before the window closes. For the rest, we fix what caused them: dispatch capacity, stock sync, customer-service response, listings and creator briefs. Then we monitor the rating weekly so a new problem is caught while it is still one deduction.
TikTok Shop account recovery follows the violation and appeal rules TikTok publishes in TikTok Shop Seller University, applied to the evidence your shop actually has.
- Every deduction triaged within 24 hours
- Evidence-backed appeals inside the window
- Dispatch and stock planned against demand
- Listings and creator briefs checked against policy
- Weekly rating monitoring
What the service covers
Recovery and compliance
Appeals
Evidence assembled and submitted inside the appeal window.
Dispatch & stock
Handling time, carriers and stock sync set to what the shop can meet.
Listing compliance
Products, claims and images checked against TikTok's policies.
Creator content
Briefs that keep affiliate claims inside policy.
Monitoring
Weekly rating review and early warning on new deductions.
What's included
What TikTok Shop account recovery covers
The violations, suspensions and fulfilment limits we work on for TikTok Shop sellers.
Violations and appeals
- TikTok Shop violation recovery
- Every deduction triaged, appeals filed with evidence where the violation is wrong, and the cause fixed where it is right.
- TikTok Shop policy compliance
- Listings, product claims and creator briefs checked against TikTok Shop policies before they cost points.
- TikTok Shop account suspension recovery
- Suspended or deactivated shops appealed through Seller Center with the evidence TikTok asks for, after an honest view of whether the appeal can succeed.
Fulfilment limits
- TikTok Shop order volume limit support
- TikTok limits how many orders a shop can take when fulfilment performance slips. We fix the measures TikTok reviews to lift the limit, and plan creator pushes inside it until then.
- TikTok Shop OTDR support
- On-Time Delivery Rate (OTDR) tracked by carrier and warehouse, with dispatch cut-offs, handling time and carrier choice fixed where parcels arrive late.
How it runs
Triage → Appeals → Fixes → Monitoring → Growth
-
01
Triage
Every deduction classed within 24 hours.
-
02
Appeals
Filed with evidence before windows close.
-
03
Fixes
The operations behind valid deductions.
-
04
Monitoring
Weekly rating review.
-
05
Growth
Back to growth once the rating is stable.
Ready to see what we would fix first?
A free audit of your account, or a 30-minute call. We reply within 24 hours.
- Healthy band: 200 to 1,000
- Restrictions escalate below 200
- Deactivation at 0
Why it matters
The rating decides what the shop is allowed to do
Below the healthy band, TikTok Shop restricts what a shop can do, and the restrictions tighten as the score falls, ending in deactivation at 0. A falling rating usually means lost campaign access and listing rights at exactly the moment the shop needs them. Reversing what can be reversed and stopping new deductions is the fastest way back to growth.
Client wins
What TikTok Shop sellers say
Shop went from suspended to top rated in 3 weeks.
Jordan L.
Home Goods Seller
FAQ
Questions sellers ask before they get in touch
Can you restore a TikTok Shop that has been deactivated?
Sometimes. We assess the deactivation reason and the history first and tell you honestly whether an appeal is worth making. Where it is, we prepare the evidence and the appeal; where it is not, we say so before you spend anything.
How does the Account Health Rating work?
Since July 2026 each shop has a 0 to 1,000 rating. New shops start at 200, which is the edge of the healthy band. Completed orders add points; violations deduct them. Below 200, restrictions escalate, and at 0 the shop is deactivated.
Which deductions can be appealed?
Those where you can show the violation did not happen or was outside your control, such as a carrier failure with valid tracking, or a listing flagged in error. Seller Center shows which deductions are appealable and the window for each.
How fast will the rating recover?
Reversed appeals restore points straight away. The rest recover as completed orders add points and older deductions age out. Stopping new deductions is what makes the difference.
Do you also handle listing violations?
Yes: prohibited and restricted products, misleading claims, and intellectual property issues, including claims creators make about your products.
TikTok Shop services
After recovery
Full Shop Management
See the serviceCreator & Affiliate Management
See the serviceShop Setup & Verification
See the serviceProduct Violation Recovery
Prohibited, restricted and non-compliant products, fixed and documented.
See the serviceIP Violation Recovery
Trademark, copyright and design complaints from rights owners.
See the serviceCounterfeit Item Violation Recovery
Items flagged as counterfeit: supply chain evidence, done properly.
See the serviceFree audit
Send us your Account Health page
Tell us your score and recent deductions. We reply within 24 hours with which can be appealed and what to fix first.
Also selling on eBay? See our eBay services.
Rating falling?
Get every deduction triaged before the appeal windows close.
Free review24-hour responseNo guarantees, no tricks