Privacy Policy

1. Introduction

Welcome to Slayva (“we,” “our,” or “us”). We operate the website https://slayva.com and provide eCommerce management services including eBay suspension recovery, TikTok Shop management, listing optimisation, advertising management, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our Services. By using our website or Services, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly:

Full name
Email address
eCommerce platform(s) you use (e.g., eBay, TikTok Shop, Amazon, Etsy, Shopify, WooCommerce)
Nature of your issue or service request
Any additional information you choose to share in messages or during consultations

b) Information Collected Automatically:

IP address and approximate location
Browser type and version
Pages visited and time spent on each page
Referring URLs
Device type and operating system
Cookie identifiers and similar tracking data

c) Information from Third-Party Services:

Booking details collected by Calendly when you book a call
Analytics data from tools such as Google Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Services
To respond to your enquiries and deliver free account audits
To communicate with you about your account, project updates, and service progress
To send you marketing communications, newsletters, and promotional content (where you have consented or where permitted by law)
To improve our website, services, and user experience
To comply with applicable legal obligations
To detect, prevent, and address fraud or security issues

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

Contractual necessity — to provide the Services you have requested
Legitimate interests — to improve our Services and communicate with you
Consent — where you have opted in to marketing communications
Legal obligation — to comply with applicable laws and regulations

5. Cookies and Similar Technologies

Cookies are small text files stored on your device; we also use your browser's local and session storage in the same way. When you first visit, a banner asks which optional cookies you allow. If you are in the UK, the European Economic Area or Switzerland, optional cookies stay off until you accept them. Elsewhere they are on unless you reject them. You can change your choice at any time with "Cookie settings" at the bottom of every page. We do not use advertising cookies.

Category	Provider	Name	Purpose	Duration
Necessary	Cloudflare	`__cf_bm`, `cf_clearance`	Security and protection against bots	Short-lived
Necessary	Google reCAPTCHA (only when you send a form)	`_GRECAPTCHA`	Spam protection	6 months
Necessary	Slayva (browser storage)	`slayva-theme`, `slayva-consent`, `slayva-geo`, popup counters	Your light or dark choice, your cookie choice, your region for the cookie banner, how often popups are shown	Until cleared / 12 months / 30 days
Analytics	Google Analytics 4	`_ga`, `_ga_TBRDBBN3QL`	Counting visits and understanding how the site is used	Up to 2 years
Analytics	Microsoft Clarity	`_clck`, `_clsk` (and Microsoft's `CLID`, `MUID`)	How pages are used, such as clicks and scrolling	Up to 1 year / 1 day
Analytics	Slayva (session storage)	`slayva-last-cta`	Which button led to an enquiry	The browser session
Booking calendar	Calendly (Book a Call page)	Calendly's own cookies	Showing and running the booking calendar	See Calendly's privacy policy

If you reject analytics cookies, we remove the Google Analytics and Microsoft Clarity cookies already set on this site. You can also delete or block cookies in your browser settings; blocking necessary cookies may stop parts of the website from working.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties in the following circumstances:

Service providers who assist us in operating our website and delivering services (e.g., hosting providers, email platforms, CRM tools)
Google LLC for calendar scheduling and analytics services
Legal or regulatory authorities where required by law
Business successors in the event of a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your information and to use it only for the purposes for which it was shared.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we will securely delete or anonymise it. You may request deletion of your data at any time by contacting us at hello@slayva.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your personal data
Right to restriction — request that we restrict processing of your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@slayva.com. We will respond to your request within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are carried out in compliance with applicable data protection laws, including through the use of appropriate safeguards such as standard contractual clauses.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites, including eBay, TikTok Shop, Amazon, Etsy, Shopify, and WooCommerce. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date. We encourage you to review this Policy periodically. Continued use of our Services after any changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Slayva

Email: hello@slayva.com

Website: https://slayva.com