Suspension & Restriction Recovery
MC999 suspensions, MC011 restrictions, verification issues, appeals and linked-account cases, diagnosed and handled end to end.
Recovery serviceeBay services
eBay seller services, from a suspended account to a growing store
From the eBay account specialists: suspension recovery and account management for eBay sellers, with account health, listings, research and advertising alongside. Our eBay seller services run as one team with one written plan per engagement.
Working with sellers on eBay.com, eBay.co.uk and eBay.com.au
Seller level, evaluated on the 20thTop Rated
Transaction defect rateLimit 0.5% / 2%
0.3%
Cases closed without resolutionLimit 0.3%
0.0%
Late shipment rateTop Rated limit 3%
1.1%
Tracking uploaded on timeWithin handling time
99%
Illustrative example, not client data
Thresholds
eBay seller standards policy
eBay seller standards policy
Start from your problem
What’s happening to your eBay account?
Each page explains the notice or the number, what it means and what to do first, then which service fixes it.
Recovery
When the account or a listing is the problem
Policy Violation & VeRO Recovery
VeRO, listing policy removals, restricted and prohibited item issues, appeals and a compliance audit of the whole catalogue.
Policy serviceIP Violation Recovery
Trademark, copyright and design complaints from rights owners.
See the serviceCounterfeit Item Violation Recovery
Items flagged as counterfeit: supply chain evidence, done properly.
See the serviceProduct Violation Recovery
Prohibited, restricted and non-compliant products, fixed and documented.
See the servicePayments & Payout Support
Payment holds, payout restrictions, verification and funds release. Currently handled inside recovery engagements.
Through recoveryAccount health
Metrics, feedback and a clean start
Defect Removal & Account Health
Defect rate, late shipments, cases closed without resolution, seller level recovery and a monitoring routine that keeps you above standard.
Account health serviceFeedback Removal
Negative and neutral feedback removal where eBay's rules allow, revision requests, and ongoing feedback management.
Feedback serviceAccount Creation & Setup
Business and individual accounts, managed payments, identity verification, store setup, done right the first time.
Setup serviceManagement & growth
When the account works and you want more from it
eBay Account Management
Listings, pricing, inventory, orders, messages, returns, cases, feedback, health and monthly reporting, run for you.
Management serviceListing & SEO Optimisation
Titles, item specifics, categories, images, descriptions and bulk optimisation, written for Cassini and for buyers.
Listing serviceProduct Research
Demand, competition and margin analysis with Terapeak and our own data, plus supplier research.
Research serviceSales Growth
Conversion, pricing, traffic and store performance optimisation for accounts ready to scale.
Growth servicePromoted Listings Management
Promoted Listings general (cost per sale) and priority (cost per click) campaigns, setup, ad-rate strategy and ROAS optimisation.
Advertising serviceReimbursements & Claims
Lost, damaged and return claims and fee credits, handled inside Full Account Management's case management.
Part of managementProof
Results from eBay accounts we run
eBay’s own messages and Seller Hub dashboards from client accounts.
- Restriction removed
- Documents submitted once
- Listings restored
- 6 removals approved
- Late shipment defects
- Seller level protected
- $53,733.14, last 90 days
- $15,452.13, last 7 days
- $4,223.36 in one day
Pricing
How pricing works
Recovery is a fixed fee per case; management is a monthly fee. Both start free.
Account recovery
- Free case reviewSend us the notice. We read it with the account history and tell you whether an appeal can succeed. The review costs nothing.
- A fixed fee per caseIf we take the case on, we quote one fixed fee for it before any work starts.
Account management
- Free audit firstA free account audit and a written plan before you commit to anything.
- Monthly feeManagement is billed monthly.
- No contractNo contract is required.
Not sure which service fits?
A free audit tells you what your account needs first. Or book a 30-minute call.
Learn & tools
Do it yourself, with the numbers
eBay Training Course
Six weeks of live weekly classes, practical tasks on your own store, and post-course support.
See the courseeBay Fee Calculator
13.6% final value fee, per-order fee, ads, net profit.
OpeneBay Profit Calculator
Margin and return on cost per sale.
OpeneBay Sell-Through Rate Calculator
Units sold over units listed, with a reading.
OpeneBay Seller Level Calculator
OpeneBay Promoted Listings Calculator
OpenAll seller tools
BrowseeBay guides
Written from the accounts we run
FAQ
Questions about working with Slayva
Which eBay service do I need if my account is suspended?
Suspension and Restriction Recovery. If the notice says MC011 the account is restricted and needs documents; if it says MC999 it is suspended and needs an appeal. The solution pages for each notice explain the difference and what to do in the first 48 hours.
Do you manage the whole account or only fix problems?
Both. Recovery services are one-off engagements with a defined outcome. Full Account Management is a monthly operation covering listings, orders, cases, feedback, health and reporting. Many sellers start with a recovery and move to management.
Do you guarantee reinstatement?
No. Nobody outside eBay is in a position to. We tell you honestly whether a case is likely to succeed before you commit, and we say so when it is not.
How do I know which of the twelve services applies?
Send the free audit form with the platform and the problem. We reply within 24 hours with the service that applies, or with the advice that none does.
Free audit
Get your free eBay account audit
We check seller level, defects, cases, policy notices and listing health, and tell you which service applies.
Not sure which of our eBay seller services you need?
Send the notice or the symptom. We reply within 24 hours with what is wrong and what we would do about it.
No contract24-hour responseHonest go / no-go on recovery cases