Account suspension recovery
Indefinite (MC999) and temporary suspensions, performance, policy and unpaid-fee reasons.
eBay suspension & restriction recovery
eBay suspension recovery service: get your account back, honestly.
eBay suspension recovery for MC999 suspensions, MC011 restrictions, VeRO and policy cases, and linked-account suspensions. We diagnose the reason from the notice and the account history, assemble the evidence that answers it, and write the one appeal that gets read.
92% reinstatement on the eBay appeals we take on
Free case review firstWe tell you if it is unlikely to succeedNo new-account tricks
If you sell on eBay, you know these
The notices that stop selling overnight
Each one is a different process with a different reviewing team. The first mistake most sellers make is treating them as the same.
MC999: indefinitely suspended
Selling and usually buying stopped. Payouts held. The reason line in the notice decides the whole appeal.
MC011: account restricted
Selling paused until identity, address, business, supplier or payment documents are verified. A documents problem, not an appeal.
VeRO or policy removal
Listings removed on a rights-owner report or a listing policy. Repeat removals escalate to restriction and suspension.
Below standard, then suspended
Defects and cases crossed the threshold on the 20th, fees rose, and the account was eventually suspended on performance grounds.
Linked-account suspension
A second account suspended because it shares identity, payment, address or device signals with a suspended one.
Verification and payment holds
Funds held or payouts restricted while eBay verifies the account, often alongside a restriction.
What we do
A recovery is a short report to a risk team, not a plea
eBay reinstates accounts when it is satisfied that the risk it identified is gone. That is the whole logic of the service. We work out what eBay actually flagged, fix or evidence it, and put it in front of the right team once, in the form that team reads.
The sequence is always the same: read the notice properly, complete every open order, diagnose the root cause against the account history, gather the evidence that answers that specific reason, write one structured appeal, submit through the channel the notice names, then wait without sending daily follow-ups that reset the queue.
Every case in our eBay suspension recovery service is checked against the policy eBay cites, whether that is eBay's seller performance policy or the Verified Rights Owner (VeRO) programme, before a word of the appeal is written.
- Notice diagnosis: code, reason group, deadline, submission channel
- Account history review: defects, cases, policy notices, linked accounts
- Evidence pack built for the stated reason, nothing generic
- Appeal written, reviewed with you, submitted once
- Follow-up handling when eBay asks for more
- Post-reinstatement plan so it does not happen again
What the service covers
What our eBay suspension recovery service covers
Restriction removal
MC011 document packs matched to the request, resubmissions when a round is rejected.
Suspension appeals
Three-part structured appeals: reason understood, actions completed, permanent change.
Verification and account review support
Identity, address, business and supplier verification, and account-review requests.
Listing restriction recovery
Category and listing-level restrictions, including selling-limit resets after reinstatement.
Linked-account cases
Establishing separation, or resolving the original account so linked ones are reviewed with it.
Pricing
How pricing works
You know the price before any work starts.
Account recovery
- Free case reviewSend us the notice. We read it with the account history and tell you whether an appeal can succeed. The review costs nothing.
- A fixed fee per caseIf we take the case on, we quote one fixed fee for it before any work starts.
How a recovery runs
Six steps, in this order
The appeal is step five. Sellers who reply within minutes and gather documents days later rarely get a second reading.
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01
Read the notice
Code, stated reason, deadline and the exact channel eBay names. Saved as a record.
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02
Complete orders
Ship what is paid, upload tracking, refund what cannot ship. Unresolved orders weaken every appeal.
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03
Diagnose
Match the reason to the account history. Performance, policy, fees, identity or a linked account.
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04
Evidence
Only what answers the stated reason: invoices, ID, tracking, process changes, fixed listings.
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05
Appeal and wait
One structured submission through the named channel. No daily follow-ups.
Ready to see what we would fix first?
A free audit of your account, or a 30-minute call. We reply within 24 hours.
- No reply until the reason is diagnosed
- No new account, ever
- One appeal, not five emotional messages
- Evidence matched to the reason, not a generic bundle
Why it matters
Every day offline is revenue you are not making, and every wrong reply is a document in your file
The reply sent in the first hour, before the reason is understood, is the reply eBay reads first. A second account opened during the suspension becomes a linked-account case. An appeal that addresses the wrong reason group reads as a seller who has not understood the problem. Most of the damage in suspension cases happens in the first two days, which is why the first thing we do is stop the clock on mistakes.
Which notice did you get?
Solution pages for each situation
eBay account suspended
What the notice means, the first 48 hours, how the appeal works.
See the solutioneBay account restricted
The documents eBay is asking for and how to send them.
See the solutionListings removed for an IP claim
Who filed it, what to say to the rights owner, when a counter notice applies.
See the solutionSellers we have brought back
In their words
FAQ
Questions sellers ask before they send the notice
How long does eBay suspension recovery take?
eBay publishes no timeline. In cases we have handled, replies to a complete appeal have arrived within a few days for unpaid-fee and verification cases and within several weeks for performance or policy suspensions. Incomplete appeals add a round each time eBay asks for more.
What is the difference between MC011 and MC999?
MC011 is a restriction: selling is paused until eBay verifies documents (identity, address, business, supplier invoices, payment). MC999 is an indefinite suspension: the account is closed to selling and reopens only after a successful appeal. The remedies are different, which is why we diagnose the notice before anything else.
Do you guarantee reinstatement?
No, and we recommend caution with anyone who does. Nobody outside eBay decides the outcome. The case review is free: we read the notice and the account history and tell you plainly whether an appeal is likely to succeed. If it is not, we say so and you pay nothing. If we take the case on, we quote a fixed fee before any work starts.
Can you recover an account suspended for being linked to another account?
Sometimes. The route runs through the original suspended account. If you believe the link is mistaken, the appeal needs proof of separate identity, business, payment details and operating history. Denying a link eBay has verified through payment data closes the conversation.
What do you need from me to start?
The notice (as sent, with the reference code), access to Seller Hub or exports of the performance dashboard, cases and policy notices, and whatever documents eBay named. The free audit form is the fastest way to send the first two.
What happens to my open orders and funds during a suspension?
Orders must still be shipped or refunded; unresolved orders become cases and defects that weaken the appeal. eBay is able to hold funds while it assesses risk, and in cases we have handled releases followed the resolution, sometimes weeks later. We plan cash flow for that with you.
Should I open a new eBay account while this is resolved?
No. eBay links accounts by identity, payment, address and device signals. A new account is normally suspended as a linked account within days and weakens the appeal for the original.
Related eBay services
What usually comes next
Defect Removal & Account Health
Keep the account above standard after reinstatement.
Account health servicePolicy Violation Recovery & Compliance
Catalogue audit so VeRO and policy removals stop.
Policy serviceFull Account Management
We run the account so the reasons for suspension never build up again.
Management serviceGuides
Read before you reply to eBay
How to Get a Suspended eBay Account Reinstated
The six-step sequence in full, with the evidence table by reason.
ReadeBay MC011 Restriction: What It Means
What each document request is checking and the common rejection reasons.
ReadeBay Account Warning: Steps Before Suspension
The stage before this one, while there is still time to prevent it.
ReadFree audit
Get your eBay account reviewed
Paste the notice reference and tell us what happened. We review the case and reply within 24 hours with an honest assessment: likely, unlikely, or not worth your money.
Part of Slayva’s eBay seller services: recovery, account health, management and growth, run by one team.
Your account can be recovered. Let us tell you honestly if it can.
Free case review from the people who write the appeals. If the case is unlikely to succeed, we say so before you spend anything.
Free case review24-hour responseNo guarantees, no tricks