Complaint diagnosis
The right involved, the rights owner and exactly what they object to.
IP violation recovery
IP complaint removal for sellers: answer the rights owner, fix the catalogue
IP complaint removal for sellers on eBay, Amazon and TikTok Shop. Trademark, copyright and design complaints remove listings fast and count against the account; we read the complaint, find every listing with the same exposure, rewrite what can stay, and prepare a factual retraction request where the report is wrong.
Free complaint reviewWe say when not to disputeNo contract
If this has happened to you
How IP complaints usually start
Brand names in titles
A brand you do not sell, or "compatible with" wording, reads as trademark misuse.
Photos and text that are not yours
Brand or competitor images and descriptions copied into listings.
A product that copies a design
Lookalike products that a design or patent owner reports.
Genuine stock, reported anyway
Authorised or resold genuine goods reported by a brand that wants to control its listings.
A reply that made it worse
An emotional message to the rights owner, who could have retracted the report.
Complaints piling up
One removal followed by a sweep of the whole brand weeks later.
What we do
Read the complaint, then fix every listing like it
Intellectual property complaints follow each marketplace's own route: eBay's intellectual property policy and VeRO programme, Amazon's intellectual property policy, and TikTok Shop's intellectual property rules for sellers. In each case the rights owner files the report and the marketplace acts on it.
We identify the right involved, the rights owner and the listings named, then search the catalogue for the same brand, image, text or design. Listings that used protected material are rewritten with your own photos, accurate brand references and compliant titles, or ended. Where the report looks wrong, we prepare a factual retraction request with the evidence that supports it: invoices for genuine stock, proof of authorisation, or proof that the photos are yours. On eBay specifically, our eBay policy violation and VeRO service covers the VeRO process in detail.
- Complaint read: trademark, copyright or design, and who filed it
- Catalogue searched for the same brand, image, text or design
- Compliant rewrites with your own images and accurate brand use
- Factual retraction requests, with evidence, where the report is wrong
- A listing check so new products do not repeat it
What the service covers
Intellectual property compliance
Catalogue exposure audit
Every listing that would draw the same report, found before the next sweep.
Compliant listing rewrites
Titles, images and descriptions that keep the sale without the protected material.
Retraction requests
Short, factual messages to rights owners, with invoices or authorisation attached.
Account health follow-up
Tracking how each complaint is recorded and what it does to account health.
Prevention checks
Brand-use and image rules for new listings, so the fix lasts.
How it runs
Complaint → Exposure → Rewrite → Retraction → Prevention
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01
Complaint
Which right, which rights owner, which listings.
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02
Exposure
Every listing with the same brand, image, text or design.
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03
Rewrite
Compliant listings, or ended ones, before anything is sent.
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04
Retraction
A factual request with evidence, where the report is wrong.
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05
Prevention
Listing rules for brands, images and lookalike products.
Ready to see what we would fix first?
A free audit of your account, or a 30-minute call. We reply within 24 hours.
- Complaints recorded against account health
- Repeat reports lead to restrictions
- Rights owners often report a whole brand
Why it matters
IP complaints are counted, and rights owners sweep
Marketplaces record intellectual property complaints against the account, and repeated ones lead to restrictions and suspension. Rights owners also tend to report a whole brand at once, so the listings that were not removed the first time are often the next ones to go. Cleaning the catalogue after the first complaint protects both the listings and the account.
Have a problem now?
Related seller problems
FAQ
IP violation questions
What is the difference between a trademark, copyright and design complaint?
A trademark complaint is about a brand name or logo, often in a title or image. A copyright complaint is about creative work such as photos, descriptions, artwork or software. A design or patent complaint is about the product itself: how it looks or works. Each needs a different fix, which is why we read the complaint before anything else.
Who can remove an IP complaint?
Usually the rights owner who filed it, by retracting the report. The marketplace removes listings on the rights owner's report and generally does not decide who is right, so a factual retraction request with evidence is often the cleanest route. Some marketplaces also have a formal counter-notice process for copyright, which has legal consequences and should only be used with a lawyer's advice.
Should I contact the rights owner myself?
Not until you know exactly what they object to and what you can show. A short, factual message with evidence, such as invoices for genuine stock or proof that the photos are yours, is what gets retractions. An angry or threatening message usually ends the conversation. We draft it with you.
Can repeated IP complaints get my account suspended?
Yes. On eBay, Amazon and TikTok Shop, repeated intellectual property complaints can lead to selling restrictions, account health problems and suspension. The priority after the first complaint is to find every other listing that would draw the same report.
Is this legal advice?
No. We are not lawyers and do not give legal opinions on whether something infringes. We work within each marketplace's IP policy and seller processes. If a rights owner threatens legal action, or you believe a complaint is legally wrong, speak to an intellectual property lawyer.
Do you guarantee the listings will come back?
No. Reinstatement depends on the rights owner and the marketplace. Where a listing did use protected material, the fix is a compliant rewrite, not an appeal. We tell you which applies before any work starts.
Related services
When the violation is about something else
eBay Policy Violation & VeRO Recovery
eBay VeRO reports, listing practices and policy warnings.
See the serviceCounterfeit Item Violation Recovery
Items flagged as counterfeit or inauthentic.
See the serviceProduct Violation Recovery
Prohibited, restricted and non-compliant products.
See the serviceeBay Listing & SEO Optimisation
Titles and images rewritten for search, within the rules.
See the serviceAmazon Account Suspension Recovery
When complaints have led to a deactivation.
See the serviceTikTok Shop Account Recovery
Violations appealed and the rating rebuilt.
See the serviceGuides
Read before you respond
Free audit
Send us the IP complaint
Paste the complaint and tell us the marketplace. We reply within 24 hours with what the rights owner objects to and the best route.
Selling on eBay? This is one of our eBay seller services, alongside suspension recovery, account health and management.
Listings removed after an IP complaint?
Send the complaint. We tell you what the rights owner objects to, what to fix across the catalogue, and whether a retraction request is worth making.
Free complaint reviewNo guaranteed outcomes, just an honest assessmentReply within 24 hours