Account suspended
Indefinite suspension. Listings gone, payouts held, buyer messages still arriving.
- What MC999 means
- The first 48 hours
- One structured appeal
Solutions
Marketplace seller problems: start from the problem, not the service list
Find the notice you were sent or the number that moved. Each page explains what it means, what to do first, and what makes it permanent.
Free case review24-hour responseHonest go / no-go
eBay
eBay seller problems
Account restricted
Selling limited or paused while eBay asks for documents or verification.
- What is being asked for
- What to send, in what form
- How the restriction lifts
Defect rate too high
Below Standard, or close to it, with the 6% fee penalty attached.
- What counts as a defect
- The 20th-of-month evaluation
- Getting back above standard
Negative feedback
Negative or neutral feedback that is affecting sales and search placement.
- What eBay will remove
- Revision requests
- What to do with the rest
Policy violation
A warning or listing removal for a policy breach, with more in the queue.
- Reading the notice
- Fixing the catalogue
- Stopping repeats
VeRO notice, listings removed
A rights owner reported your listings. Repeat reports escalate to suspension.
- Who reported and why
- When to counter-notice
- Cleaning the catalogue
Sales dropped
Impressions, click-through or conversion fell and nothing obvious changed.
- Which number actually moved
- Traffic report reading
- What fixes each cause
TikTok Shop and Amazon
Other platforms
Account Health Rating falling or shop deactivated
Since July 2026 TikTok Shop scores every shop from 0 to 1,000, with restrictions as the score falls. We identify the deductions, appeal the ones that qualify, and fix the operational causes.
See the solutionSeller account deactivated
Section 3 deactivations, Account Health Rating bands and Plan of Action appeals. What Amazon expects in a POA and what gets one rejected.
See the solutionAny marketplace
Product, counterfeit and IP violations
A listing removed because of what it sells, an authenticity flag or a rights-owner complaint.
Product Violation Recovery
Prohibited, restricted and non-compliant products, fixed and documented.
See the serviceCounterfeit Item Violation Recovery
Items flagged as counterfeit: supply chain evidence, done properly.
See the serviceIP Violation Recovery
Trademark, copyright and design complaints from rights owners.
See the serviceNot sure which service fits?
A free audit tells you what your account needs first. Or book a 30-minute call.
If the account is working
Not a problem, a plan
Full account management
Listings, orders, cases, feedback and account health run as a monthly operation.
See servicesFree seller calculators
Fees, profit, ROI and break-even on verified, dated fee schedules.
Open the toolsThe blog
Long-form guides written from the accounts we run, not rewritten help-centre pages.
ReadHowever the case starts
Review → Diagnosis → Evidence → Submission → Prevention
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01
Review
You send the notice or the numbers. We read the account history behind it.
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02
Diagnosis
We name the reason group, because the reason decides the remedy.
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03
Evidence
We assemble what answers that specific reason, in the form the team expects.
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04
Submission
One structured submission through the channel named in the notice.
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05
Prevention
The operational fix, so the same notice does not come back.
FAQ
Questions about working with Slayva
What is a solution page?
One page per problem a seller actually has: what the notice or metric means, why it happens, what to check before you respond, what to do in the first 48 hours, and where the case goes if you want us to handle it. They are written from the notices we work on, not from the platform help centre.
I do not know which notice I got.
Send it to us. The subject line and the reference code (MC999, MC011, a policy name, an Account Health Rating deduction) tell us the reason group, and the reason group decides the remedy. A free case review takes one email and we reply within 24 hours.
Do I have to buy a service to use these pages?
No. Each page is written so a seller can act on it alone. If you want the appeal written and the evidence assembled for you, the matching service is linked at the bottom of the page.
My problem is not listed.
The pages here cover the cases we see most. Payment holds, Etsy suspensions and a few others are being written. In the meantime, send the notice and we will tell you which route applies.
Free audit
Send us the notice
Paste what the platform sent you. We reply within 24 hours with the reason group, what it takes to fix, and an honest view of whether it is worth pursuing.
Not sure which of these marketplace seller problems is yours?
Send the notice. A reply within 24 hours costs nothing and tells you which route applies.
Free review24-hour responseNo guarantees, no tricks