Account reinstatement
Section 3, related account, inauthentic and used-sold-as-new appeals, with a Plan of Action built on the real root cause.
Recovery serviceAmazon account management
Amazon account management: account health, listings, ads and FBA
Our Amazon account management service covers reinstatement when the account is in trouble; listings, PPC and FBA operations when it is not. One team, weekly reporting, for Seller Central and Vendor Central.
No contract required24-hour responseFree strategy included
Account health, AmazonHealthy
Account Health RatingHealthy band 200–1,000
412
Order defect rateTarget under 1%
0.4%
ACoSAgainst target set from margin
18%
Listings with A+ contentBrand-registered ASINs
100%
Illustrative example, not client data
Plan of Action
Root cause, actions, prevention
Root cause, actions, prevention
Weekly report
Health, sales, ads, inventory
Health, sales, ads, inventory
If you sell on Amazon, you know these
What we fix
Suspended under Section 3
Deactivated with no clear reason and a Plan of Action to write.
Funds withheld
Payments on hold while the account is under review.
Listings hijacked or Buy Box lost
Other sellers on your listings, or the Buy Box going elsewhere.
ACoS climbing while sales drop
Ad spend rising without the sales to justify it.
FBA reimbursements never claimed
Lost and damaged inventory nobody reconciled.
IP and authenticity complaints
Trademark, copyright or inauthentic complaints against your ASINs.
What we do
Everything Amazon, done for you
From recovery to revenue, we manage the full Amazon stack. When the account is in trouble, we find the root cause and write the Plan of Action that answers it. When it is healthy, we run listings, advertising and FBA operations to a plan, with weekly reporting on account health, sales, ad efficiency and inventory, so you can focus on product.
Our Amazon account management service reports margin after Amazon's selling fees, referral and FBA alike, so every listing and campaign decision is made on profit, not revenue.
- Account reinstatement and Plans of Action
- Suspended ASIN recovery
- IP and brand complaint handling
- Listing, A+ and brand store optimisation
- PPC across Sponsored Products, Brands and Display
- FBA operations and reimbursements
Services
The full Amazon stack
Suspended ASIN recovery
Listings flagged for safety, expiration, restricted products or compliance, reactivated with the right documents.
IP & brand complaints
Counterfeit, trademark and patent complaints, including contact with rights owners for retraction.
Listing & A+ optimisation
Titles, bullets, backend search terms, A+ content, brand stores and image stacks.
PPC management
Sponsored Products, Brands and Display, managed against a target ACoS set from margin.
FBA operations
Shipment plans, removals, reimbursements, inventory health and storage fee control.
Pricing
How pricing works
A monthly fee, agreed after a free audit. No contract.
Account management
- Free audit firstA free account audit and a written plan before you commit to anything.
- Monthly feeManagement is billed monthly.
- No contractNo contract is required.
What's included
Our Amazon account management service, task by task
Everything we can take on in Seller Central. Most sellers start with two or three of these and add the rest as the account grows.
Setup and account health
- Amazon seller account setup
- Individual or Professional selling plan, identity verification, the tax interview, bank and card details, and business information that matches your documents exactly.
- Amazon account health
- The Account Health Rating, order defect rate, policy compliance and IP complaints checked daily, with a response before a warning becomes a deactivation.
- Policy violation recovery
- Listing and account-level violations answered with evidence and a corrective plan. Deactivations go to our suspension recovery service.
- Amazon feedback management
- Seller feedback kept separate from product reviews: removal requests for feedback that breaks Amazon rules, replies to the rest, and the order problems behind it fixed, because negative feedback counts towards the order defect rate.
Listings and search
- Amazon listing optimisation
- Titles, bullet points, images, A+ content and the brand store, written for the buyer first.
- Amazon SEO
- Keyword research, backend search terms, and accurate categories and attributes, so each listing is indexed for the searches that convert.
- Amazon brand management
- Brand Registry, the brand store, and hijackers and unauthorised sellers removed from your listings.
Products and inventory
- Amazon product research
- Demand, competition and margin after referral and fulfilment fees checked before you commit to stock.
- Amazon product sourcing
- Suppliers checked before the first order, with invoices kept in the form Amazon asks for when an authenticity complaint arrives.
- Amazon inventory management
- Restock levels, stranded and excess inventory, and storage fees kept under control.
Fulfilment, orders and growth
- Amazon FBA management
- Shipment plans, labelling, removal orders and reimbursement claims for lost or damaged inventory.
- Amazon FBM management
- Seller-fulfilled orders kept inside Amazon targets: late shipment rate under 4%, pre-fulfilment cancellation rate under 2.5% and valid tracking rate above 95%.
- Amazon order management
- Orders, cancellations, returns and buyer messages handled daily, with buyer messages answered inside the 24 hours Amazon expects.
- Amazon sales growth
- PPC across Sponsored Products, Brands and Display, pricing and Buy Box work, and new products added from research.
Our process
From stuck to scaling
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01
Free audit
Account health, listings, ads and FBA: what is broken and what is holding growth back.
-
02
Action plan
A clear, step-by-step plan: what we will do and why.
-
03
Execution
Appeals, optimisation, ads and daily operations.
-
04
Scale
Grow what the numbers prove works.
-
05
Report
Weekly reporting and continuous optimisation.
Ready to see what we would fix first?
A free audit of your account, or a 30-minute call. We reply within 24 hours.
- Healthy: 200 to 1,000
- Critical violations take the rating to 0
- IP complaints can escalate fast
Why it matters
On Amazon, account health is the licence to sell
Amazon's Account Health Rating runs from 0 to 1,000, with 200 and above healthy. Violations deduct points by severity and critical ones take the rating to 0. An account that looks healthy on sales can be one IP complaint away from deactivation, which is why we monitor health alongside growth rather than after it.
Client wins
What Amazon sellers say
FAQ
Questions sellers ask before they get in touch
Do you handle Amazon seller account suspensions?
Yes: Plan of Action drafting, ASIN reinstatement and Section 3 appeals, through our Amazon Account Suspension Recovery service. We assess the case first and tell you honestly whether it is worth pursuing.
What does Amazon PPC management include?
Campaign builds across Sponsored Products, Brands and Display, bid optimisation, negative keyword pruning, and weekly reporting against a target ACoS set from your margin.
Do you offer Amazon FBA services?
Yes: shipment planning, label compliance, removal orders, inventory health and reimbursement claims for lost or damaged inventory.
Will listing optimisation improve organic rank?
It improves relevance and conversion, which are what Amazon search rewards. We rewrite titles, bullets, A+ content and backend search terms, and measure sessions and unit session percentage before and after.
Do you support Vendor Central?
Yes. We work with both Seller Central and Vendor Central accounts.
Other platforms
Selling on more than Amazon?
Free audit
Get a free Amazon store audit
Tell us about your account and we will review it. Response within 24 hours with a clear action plan.
Also selling on eBay? See our eBay services.
Amazon account stuck, or ready to scale?
Free audit, real strategy. We will tell you what is wrong and how to fix it.
No contract required24-hour responseFree strategy included