Listing & SEO
Titles, item specifics, images, pricing and categories, prioritised by revenue impact.
Listing serviceeBay account management
eBay account management services: your account, run properly, every day
Our eBay account management services cover listings, orders, buyer messages, cases, returns, feedback, compliance and ads, run by one team with an account manager you talk to directly. You focus on sourcing; we run the rest.
No contract required24-hour responseFree strategy included
Managed account, eBayTop Rated
Buyer messages answeredWithin 24 hours
100%
Transaction defect rateTop Rated threshold 0.5%
0.2%
Late shipment rateTop Rated limit 3%
0.9%
Listings optimisedThis quarter
64%
Illustrative example, not client data
Monthly report
What changed, what it did
What changed, what it did
Direct account manager
Not a support queue
Not a support queue
If you sell on eBay, you know these
What running it alone costs
Listings buried in search
Rankings slipping with no clear reason, and no time to find it.
Too many SKUs to manage
Messages, returns and pricing across a catalogue too big for one person.
Defect rate creeping up
No system catching it before the 20th-of-month evaluation does.
Promoted Listings burning cash
Ad fees with no clear link to extra sales.
Policy risk you cannot see
A compliance problem quietly building until a notice arrives.
Sales plateaued
Revenue flat and nobody with the time to find what is holding it back.
What we do
One team runs the account the way eBay rewards
eBay rewards accounts that list well, ship on time, answer buyers quickly and stay inside policy. Those are separate daily jobs, and most sellers can only keep up with some of them. We run all of them to a plan built around how your store actually operates, a single-category reseller and a multi-brand business need different attention, and report every month on what changed and what we are adjusting next.
That is why our eBay account management services are organised around eBay's seller performance standards: every task in the plan below either protects the seller level or grows sales on top of it.
- Listing optimisation for Best Match, continuously
- Buyer messages answered within 24 hours
- Cases, returns and feedback handled daily
- Compliance monitored so issues are flagged before they escalate
- Promoted Listings tuned against margin
- Monthly reporting, no guessing
What the service covers
Everything the account needs, under one plan
Customer support
Buyer messages answered within 24 hours, in your store's voice.
Orders & inventory
Order processing, stock sync and dispatch inside your handling time.
Case management
Returns, item-not-received and disputes, plus reimbursement and claims where they apply.
Account health
Defects, late shipment and cases watched against the thresholds.
Account health serviceFeedback
Replies, revision requests and policy-based removals.
Feedback serviceCompliance
Listings checked against policy and VeRO exposure before new stock goes live.
Compliance servicePromoted Listings
General and priority campaigns set against each product's margin.
Ads serviceGrowth & reporting
A monthly report and the next month's plan.
Growth servicePricing
How pricing works
A monthly fee, agreed after a free audit. No contract.
Account management
- Free audit firstA free account audit and a written plan before you commit to anything.
- Monthly feeManagement is billed monthly.
- No contractNo contract is required.
What's included
What our eBay account management services cover, task by task
Everything we run day to day under one plan, including the reimbursements most sellers never claim.
Listings and store
- eBay listing management and listing creation
- New listings created complete, existing ones kept accurate, ended or relisted.
- eBay pricing management
- Prices, offers and markdowns reviewed against the competition and your margin.
- eBay store management and store optimisation
- Store categories, branding and featured listings kept current.
- eBay listing optimisation, SEO and keyword research
- Handled by our listing optimisation service.
- eBay product research and sourcing
- Handled by our product research service.
Orders and customers
- eBay order management
- Orders checked daily, cancellations avoided, problems caught before they become cases.
- eBay order dispatching
- Orders dispatched inside your handling time, with tracking uploaded the same day.
- eBay inventory management
- Stock levels kept accurate so out-of-stock cancellations do not become defects.
- eBay customer support and buyer message management
- Buyer messages answered within 24 hours.
- eBay return management
- Returns accepted, refunded or disputed to your policy and eBay rules.
Cases, claims and reimbursements
- eBay case management
- Item not received and not as described cases answered with evidence, and appealed when decided wrongly.
- eBay seller reimbursement and case reimbursement
- Refunds eBay should have covered under its seller protections claimed back after a case is appealed.
- eBay buyer claim reimbursement
- Chargebacks and buyer claims disputed with delivery and listing evidence.
- eBay lost package reimbursement and damaged item claims
- Claims filed with the carrier, or through the label cover included when the label was bought on eBay.
- eBay return reimbursement and shipping cost reimbursement
- Deductions for items returned used or damaged where eBay returns rules allow them, and return postage recovered when the buyer was at fault.
- eBay fee reimbursement
- Final value fee credits for cancelled orders and refunded sales checked against your invoice.
- eBay amount recovery
- A monthly reconciliation of cases, claims and fee credits, so money owed to you is not left unclaimed.
Health, feedback and reporting
- eBay account health monitoring
- Seller level and defects watched weekly; recovery work goes to our defect removal service.
- eBay feedback management
- Replies and removal requests handled daily; removal work goes to our feedback service.
- eBay performance monitoring
- Traffic, conversion, defects and ad spend tracked every week.
- eBay monthly reporting
- One report a month: what changed, what it did to sales and what we do next.
Our process
From listings to managed growth
-
01
Account audit
Listings, seller metrics and account history: what is costing sales or creating risk.
-
02
Management plan
Built around how your store actually runs.
-
03
Onboarding
Access, policies and the highest-impact fixes first.
-
04
Daily management
Listings, messages, cases and performance, with a direct line to your account manager.
-
05
Monthly reporting
What changed, what improved, and what we adjust next.
Ready to see what we would fix first?
A free audit of your account, or a 30-minute call. We reply within 24 hours.
- Operations protect placement
- Placement drives traffic
- Traffic is only worth it if listings convert
Why it matters
On eBay, operations and growth are the same metric
A late shipment or an unanswered case lowers the seller level; a lower seller level costs search placement and, below standard, adds 6% to every final value fee. A listing that converts well lifts placement and pulls more traffic to the rest of the store. That is why we do not separate growth work from daily operations: each one pays for the other.
DIY vs managed
Running it yourself vs Slayva managing it
| On your own | With Slayva | |
|---|---|---|
| Buyer message response time | Whenever you get to it | Within 24 hours |
| Listing optimisation for Best Match | Set once, rarely revisited | Continuously optimised |
| Policy compliance monitoring | Found out after a violation hits | Flagged before it escalates |
| Promoted Listings management | Set a budget, hope for the best | Tuned against margin |
| Feedback and defect handling | Handled in spare time | Handled daily by your account manager |
| Visibility into what is working | Guessing from gut feel | Monthly reporting |
Client wins
What eBay sellers say
FAQ
Questions sellers ask before they get in touch
What if my eBay account is already suspended?
Suspension recovery is handled through our eBay Suspension & Restriction Recovery service, where we manage MC011, MC999 and policy appeals directly. Once the account is reinstated, account management takes over to keep it that way.
What does eBay account management include?
Listing optimisation, buyer messages, order processing, cases and returns, feedback handling, account health and compliance monitoring, Promoted Listings management and monthly reporting, run by an account manager you deal with directly.
Can you optimise my listings for eBay search?
Yes. Titles, item specifics, images, pricing and category are all part of the service, prioritised by the listings where the traffic report shows the most revenue to gain.
How quickly can you start?
Most accounts are onboarded within a few days of the free audit. We take the highest-impact fixes first, then move into daily management and monthly reporting.
Do I keep control of my account?
Yes. The account, the listings and the customer relationships stay yours. We work through the access you grant and you can see everything we do.
Is there a contract?
No long-term contract. The work has to justify itself each month, which is why the monthly report shows what changed and what it did.
eBay services
Or start with one piece
Free audit
Get a free eBay account audit
Tell us about your account and we will review it. Response within 24 hours with a clear action plan.
Part of Slayva’s eBay seller services: recovery, account health, management and growth, run by one team.
Get professional eBay account management
Free audit, real strategy. We will tell you what is wrong and how to fix it.
No contract required24-hour responseFree strategy included