Contact Slayva: tell us what is happening with your store
Send the details below and we reply within 24 hours with an honest assessment and a clear next step. Prefer to talk? Book a call or message us on WhatsApp.
Get a free account audit
Tell us about your account and we will review it. Response within 24 hours with a clear action plan.
Speak with our team
Start from the problem
Pick the closest match. Each page explains what the notice means and what to do first; the form above reaches us either way.
Account suspended (MC999)
Listings gone, payouts held.
See the solutionAccount restricted (MC011)
Selling limited pending documents.
See the solutionBelow Standard or defects rising
Defects and cases against the 20th-of-month evaluation.
See the solutionIP complaint, counterfeit or product violation
Listings removed because of what they sell or a rights-owner report.
See the serviceAccount Health Rating falling
Violation points and restrictions.
See the solutionSeller account deactivated
What Amazon is asking for in a Plan of Action.
See the solutionWhere we are
United Kingdom: 167-169 Great Portland Street, 5th Floor, London W1W 5PF
Slayva is listed on DesignRush, Sortlist and GoodFirms. Read about Slayva and the team.
Common questions
How can I contact Slayva quickly?
The form above, email or WhatsApp. WhatsApp and the form get the fastest reply.
How fast do you respond?
Usually within 24 hours, and within one business day at most.
Do you help with suspended accounts?
Yes. Account recovery is the core of what we do, on eBay, Amazon, TikTok Shop and Etsy. Send the notice with the form and we will tell you honestly whether the case is worth pursuing.
What should I include in my message?
Your store link, the platform, what happened and when, and any notice the platform sent you. The more detail, the faster we can assess it.
Rather talk it through?
Book a free 30-minute call at a time that suits you.