Case study · eBay account recovery

eBay MC011 restriction cleared after the requested receipts

A selling restriction under MC011 verification. eBay asked for receipts; once they were provided, eBay Trust and Safety confirmed the restriction was cleared and the account was in good standing.

Notice
MC011 (selling restriction, verification)
Stated reason
eBay asked for receipts to verify the account
Evidence used
The receipts eBay requested
What it shows

Answer the request, not the restriction

An MC011 restriction is a verification hold: eBay names what it needs and the route for sending it. Here the request was for receipts, and supplying exactly that cleared the restriction. Most MC011 cases that drag on are ones where the reply answered a different question.

Read more: eBay account restricted (MC011) and how to remove an eBay MC011 restriction.

Outcome

eBay’s message: the restriction is cleared

eBay Trust and Safety email: MC011 selling restriction cleared and account in good standing (name and case numbers blurred)

Outcomes vary. Every account and every notice is different, and this case does not predict the result of another.

eBay suspension & restriction recovery

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