Fix My Account

Terms of Service

Effective Date: May 7, 2026

1. Acceptance of Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Slayva (“Company,” “we,” “our,” or “us”) governing your access to and use of the website located at https://slayva.com and all related services offered by Slayva (the “Services”).

By accessing our website, submitting an enquiry, booking a consultation, or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or Services.

2. Description of Services

Slayva provides professional eCommerce management services, including but not limited to:

  • eBay account suspension recovery and reinstatement appeals
  • TikTok Shop setup, management, and revenue scaling
  • eBay account management (listings, pricing, customer service, feedback)
  • Policy violation recovery (VeRO cases, performance warnings, listing removals)
  • Listing optimisation and SEO across eBay, Amazon, Etsy, and TikTok Shop
  • Paid advertising management (Promoted Listings, TikTok Ads, Amazon PPC)
  • Shopify, WooCommerce, Etsy, and Amazon store management

The specific scope of services provided to you will be agreed upon individually and may be subject to a separate service agreement or statement of work.

3. Free Audit

We offer a complimentary 30-minute account audit to prospective clients. The free audit is provided as a goodwill assessment and does not constitute a binding commitment by either party. Availability of free audit slots is limited and subject to change at our discretion.

Information shared during the free audit is treated as confidential and used solely to assess your situation and provide recommendations.

4. No Guarantee of Outcomes

While Slayva maintains a 95% eBay reinstatement rate and a strong track record of results, we do not guarantee any specific outcome, including but not limited to:

  • Reinstatement of a suspended eBay, TikTok Shop, Amazon, Etsy, or other marketplace account
  • Removal of policy violations or VeRO claims
  • Any specific level of revenue growth, ROAS, or sales performance
  • Approval or acceptance of appeals submitted to any marketplace platform

Results depend on numerous factors including marketplace policies, account history, product category, and market conditions, many of which are beyond our control. Past results do not guarantee future outcomes.

5. Client Responsibilities

You agree to:

  • Provide accurate, complete, and up-to-date information about your account(s) and situation
  • Cooperate fully with our team and respond to communications in a timely manner
  • Ensure you have lawful authority to engage Slayva to act on behalf of any account
  • Comply with the terms of service and policies of all third-party marketplace platforms
  • Not engage in deceptive, fraudulent, or prohibited activities on any platform
  • Keep your login credentials and account access information secure

6. Fees and Payment

Fees for our Services will be communicated and agreed upon prior to commencement of work. Unless otherwise agreed in writing:

  • Fees are due as specified in your service agreement or invoice
  • We reserve the right to suspend work if payment is not received by the due date
  • All fees are non-refundable once work has commenced, except where agreed otherwise
  • We may update our pricing at any time; changes will not affect active agreements

Any disputes regarding invoices must be raised within 14 days of the invoice date.

7. Intellectual Property

All content on the Slayva website, including text, graphics, logos, images, and software, is the property of Slayva or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Any materials, strategies, templates, or deliverables created by Slayva specifically for you remain our intellectual property until full payment is received, at which point a limited, non-exclusive licence is granted to you for use in connection with your business.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes account credentials, business data, financial information, and strategic plans. This obligation survives termination of Services.

We will not share your account details or business information with third parties except as necessary to provide the Services or as required by law.

9. Third-Party Platforms

Our Services involve working with third-party marketplace platforms including eBay, TikTok Shop, Amazon, Etsy, Shopify, WooCommerce, and others. Slayva is an independent service provider and is not affiliated with, endorsed by, or officially partnered with any of these platforms.

We have no control over third-party platform policies, decisions, or outcomes. Marketplace operators may change their policies at any time, and such changes may affect the Services we provide or the results achievable.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Slayva and its directors, employees, agents, and contractors shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, business, data, or goodwill
  • Platform bans, account terminations, or policy enforcement actions taken by third-party marketplaces
  • Losses arising from your failure to provide accurate information or cooperate with our team
  • Losses resulting from circumstances beyond our reasonable control

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to Slayva in the three months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Slayva and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of our Services or website
  • Your violation of these Terms
  • Your violation of any applicable law or third-party rights
  • Any inaccurate information you have provided to us

12. Termination

Either party may terminate the Services by providing reasonable written notice to the other party. We reserve the right to immediately suspend or terminate Services if:

  • You breach any material provision of these Terms
  • You engage in fraudulent, abusive, or illegal conduct
  • You fail to make payment when due after reasonable notice

Upon termination, your right to use our Services ceases immediately. Any outstanding fees remain payable. Clauses relating to intellectual property, confidentiality, limitation of liability, and indemnification survive termination.

13. Website Use

You agree to use our website only for lawful purposes. You must not:

  • Use the website in a way that violates any applicable law or regulation
  • Attempt to gain unauthorised access to any part of the website or its systems
  • Transmit any unsolicited or unauthorised advertising, spam, or promotional material
  • Introduce viruses, malware, or other harmful code to the website
  • Scrape, harvest, or collect data from our website without our express permission

14. Disclaimer of Warranties

Our website and Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising out of or in connection with these Terms or the Services shall first be attempted to be resolved amicably through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through appropriate legal channels. You agree that any legal proceedings shall be conducted on an individual basis and not as part of a class action.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised Effective Date. Your continued use of our website or Services following the posting of changes constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

17. Entire Agreement

These Terms, together with our Privacy Policy and any service agreement or statement of work between the parties, constitute the entire agreement between you and Slayva with respect to the subject matter herein and supersede all prior communications, negotiations, and agreements.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@slayva.com

Website: https://slayva.com